Terms of Use

The following are the terms of a legal agreement between: (a) either you or the entity that you represent; and (b) Riacore SRL, a company registered under the Romanian legislation with registration number J29/861/2014, VAT number RO 33284405 and its subsidiaries and affiliates (“Riacore/Usersfeed”).

By establishing an account with Riacore and accessing or using this site and the products, software, services, tablets and web sites as developed by Riacore in connection with your use of this website (collectively the “Services”), you acknowledge that you have read, understood and agree to abide by and comply with all terms, conditions and notices contained herein (the “Terms of Use”). If you do not agree to these Terms of Use, please do not use this site.

You represent and warrant that you have the full authority to act on your behalf, on behalf of any organization you purport to represent, and on behalf of any and all owners of any right, title and interest in and to any Personal or Confidential Information (defined below) you post, submit, transfer, make available, or link to. You must be of the age of majority in Europe and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this agreement, and to abide by and comply with this agreement and have obtained all necessary third-party consents, licenses and permissions necessary to enter into and fully perform your obligations herein.

Representations and Warranties

You expressly understand and agree that your use of the Services is at your sole risk and that the Services are provided “AS IS” and “AS AVAILABLE.”

In particular, Riacore does not represent or warrant to you that:

(a) your use of the services will meet your requirements;
(b) your use of the services will be uninterrupted, timely, secure or free from error;
(c) any information obtained by you as a result of your use of the Services will be accurate, reliable or without error; and
(d) that defects in the operation or functionality of any software provided to you as part of the services will be corrected.

Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from Riacore or through or from the Services shall create any warranty not expressly stated in the terms. Riacore further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

Prohibited Uses

You may use our site and Services only for lawful purposes. You may not use our site or Services in any manner that:

(a) breaches any applicable local, national or international law or regulation;
(b) in any way, is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) harms or attempts to harm minors in any way;
(d) will reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission of Riacore; or
(e) will abuse either verbally, physically, written or other abuse (including threats of abuse or retribution) of any Riacore customer, employee, member, or officer

and any of the foregoing will result in immediate account termination.

You represent and warrant that you will not use the Service to upload, post, link to, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or any telecommunications equipment. Nor will you post or distribute any computer program that damages, detrimentally interferes with, surreptitiously intercepts, or expropriates any system, data, or personal information. You further represent and warrant that you will not disrupt the functioning of the site, in any manner.

Privacy Policy

Riacore understands the importance to you of any personal or confidential information provided to Riacore. Riacore shall use reasonable endeavors to keep the personal or confidential information (“Personal or Confidential Information”) confidential and, except with the prior written consent, shall:

(a) not use or exploit the Personal or Confidential Information in any way except for the purposes of the Services;
(b) not disclose or make available the Personal or Confidential Information in whole or in part to any third party, except as expressly permitted by this agreement; and
(c) keep separate the Personal or Confidential Information from all documents and other records.

Personal or Confidential Information will not include information that: (a) is generally known in your industry; (b) is now or subsequently becomes generally available to the public through no wrongful act of Riacore; (c) is independently created by Riacore without direct or indirect use of the Personal or Confidential Information; or (d) Riacore rightfully obtains from a third party who has the right to transfer or disclose it.

You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account at: support@usersfeed.com

Riacore is not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.

Riacore does not claim ownership of the materials you provide to Riacore in any way and does not share those materials with third-parties. However, by posting, uploading, inputting, providing or submitting any such materials, you are granting Riacore, its subsidiaries or sub-licensees permission to use your submitted materials in connection with the operation of its business, including, without limitation, the rights to copy, distribute, transmit, reproduce, edit, translate and reformat your submitted material for the purpose of troubleshooting, support and testing.

Data Retention

The System will store your data as long as your account is current and active.

If you remove your data (by deleting a survey, un-publishing a survey, deleting a response, downgrading an account, etc.) or cancel your account, the system will remove your data permanently from the primary database servers immediately.

On a nightly basis, we create a backup of all data in our system, which is retained for 3 days, after which it will be removed permanently from all our systems. This backup is for use by Riacore only in the case of disaster recovery or to maintain business operations in the case of an emergency.

We will not accommodate requests for restoring data from our backup systems unless there is data loss due to a system or hardware failure on our part. No Exceptions.

Refund Policy

Riacore is unable to provide refunds for a subscription to a plan which is paid on a monthly basis. However, a subscription may be cancelled at any time. Subscriptions that are cancelled before the next billing period will not be provided a refund for the current billing period. Subscription cancellations will take effect immediately and may result in a loss of data and/or services related to the cancelled subscription.

Limitation of Liability

Subject to the provisions in the paragraphs above, you expressly understand and agree that Riacore shall not be liable to you or to any third party for:

(a) any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss; and
(b) any loss or damage which may be incurred by you including, but not limited to loss of damage as a result of:
(i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services;
(ii) any changes which Riacore may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services);
(iii) the deletion of, corruption of, or failure to store any content and other communications data maintained or transmitted by or through your use of the services;
(iv) your failure to provide Riacore with accurate account information; and
(v) your failure to keep your password or account details secure and confidential.

The limitations on Riacore’s liability to you in the paragraph above shall apply whether or not Riacore has been advised of or should have been aware of the possibility of any such losses arising. In no event shall Riacore’s entire liability to you in respect of any service, whether direct or indirect, exceed the fees paid by you towards the Services.

Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by RIACORE SRL

Copyright license

RIACORE grants to you a worldwide non-exclusive royalty-free revocable license to:

RIACORE does not grant you any other rights in relation to this website or the material on this website.   In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without RIACORE SRL’S prior written permission.

Data mining

The automated and/or systematic collection of data from this website is prohibited.


You may request permission to use the copyright materials on this website by writing to support@usersfeed.com

Enforcement of copyright

RIACORE takes the protection of its copyright very seriously.

If RIACORE discovers that you have used its copyright materials in contravention of the license above, RIACORE may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.  You could also be ordered to pay legal costs.

If you become aware of any use of RIACORE copyright materials that contravenes or may contravene the license above, please report this by email to support@usersfeed.com

Infringing material

If you become aware of any material on the website that you believe infringes your or any other person’s copyright, please report this by email to support@usersfeed.com


This agreement shall at all times and in all respects be governed and construed in accordance with the laws of Romanian legislation.

If any provision of this agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the provisions that most closely match the intent of the original provision and the remainder of the agreement shall continue in effect.

Upon acceptance of this agreement, you grant Riacore a royalty-free, transferable license to use, reproduce and represent the trademarks and logos of you or your client, on whose behalf you are using the services provided by Riacore, on all documentation promoting the products and services of Riacore. Riacore shall seek prior authorization from you for any press release.

Riacore reserves the right to revise from time to time the Terms of Use. Please check the Terms of Use periodically for changes. Your continued use of this site and the Services following the posting of any changes to the Terms of Use constitutes your acceptance of those changes.

Unless otherwise indicated, this agreement constitutes the entire agreement between you and Riacore.

This agreement will inure to the benefit of and be binding upon the respective heirs, executors, administrators, successors and assigns, as the case may be, of Riacore.